A streamlined dashboard for payments, bills, and transfers.
2024
Role: UX Designer
Project Type: Fintech platform for business clients
Scope: Dashboard, Payments, Bills, High-value transfers
Tools Used: Figma, moderated usability testing
Deliverables: High-fidelity prototype, Interactive component library (cards, modals, maps), User flows & click-through demos
Impact: task‑success rate: ↑ 78 % → 83 %, average errors per session: ↓ 1.6 → 1.3, mean time on task: ↓ ≈ 8 s per task
Simplifying business payments
Managing finances is complex: owners and finance teams juggle multiple transactions, high-value transfers, and recurring bills. Traditional banking piles on high fees, slow processing, and dated UX.
SmartPay Business addresses those pain points with:
- A single dashboard for payments, bills, and transfers
- Low-cost, high-value transfers in euros
- Faster processing than traditional banks
- Multi-step verification for peace of mind
The Challenge - what we set out to fix
High fees = Large per-transaction costs cut into margins
Slow transfers = High-value payments can take days to clear
Poor visibility = Hard to track pending payments & cash-flow
Security doubts = Users need proof their money is safe
Research & insights
Methods:
- Competitive analysis: Wise, Revolut Business, N26
- User interviews: 12 business owners & finance leads
- Usability testing: 2 rounds, 15 participants each
Key findings:
1. Users crave a single source of truth for all transactions.
2. Trust signals (transparent fees, verification steps) boost confidence.
3. Speed matters: real-time updates are now the baseline.
How SmartPay Business flows
Dashboard → Payment → Confirmation
“You saved €450 in fees this month by using SmartPay Business.” - contextual toast after completing a transfer
Task‑success & error‑rate metrics
(Round 2 vs. Round 1 — 15 business users, 12 days between tests)
Task‑success rate: ↑ 78 % → 83 %
Average errors per session: ↓ 1.6 → 1.3
Mean time on task: ↓ ≈ 8 s per task
Baseline: 5–7 Feb 2024 · Measurement: 20–22 Feb 2024
Heuristic Evaluation Summary
Quick checks flagged a few low-impact friction points (e.g., filter affordances on the bills view) that feed directly into the next sprint backlog.