Jira
European standard for e-signature and ID services.
2023
Role: UX Designer
Project Type: Agile Project Management & Collaboration Platform
Scope: Customizable dashboards, agile workflows, real-time sprint tracking, integrated issue management
Tools Used: Figma, Miro
Deliverables: Low-fidelity prototype
Design Exercise: Redesigning "Approvals for Jira"
This project challenged me to rethink and streamline the process of handoffs and approvals within Jira by redesigning the “Approvals for Jira” product. The goal was to simplify complex dialogs and reduce delays in the approval process while keeping the solution integrated within Jira’s interface.
Research & Problem Definition:
I began by researching user pain points through interviews and contextual inquiries, focusing on personas like Ellie, a Product Manager at SoftCo, and other team members. Key questions included understanding the current approval workflow, identifying bottlenecks in dense dialogs, and exploring how different approval rules affect productivity. This research informed my definition of the problem and guided subsequent design decisions.
Hand-drawn screens
Hand-drawn sketches are a vital part of my design process, especially during brainstorming and early concept development. They allow me to rapidly visualize ideas for layouts and interactions, encouraging creativity and enabling quick problem-solving. By keeping the process informal and flexible, sketches help generate and explore multiple possibilities before committing to more detailed designs.
I generated multiple solution sketches—both hand-drawn and digital wireframes—exploring different approaches to simplify the approval process. Each concept was evaluated based on its clarity, intuitiveness, and ability to reduce cognitive load. Ultimately, I selected a solution that provided clear visual cues, customizable templates, and simple override options to accommodate various work types.
Miro
My approach to addressing a complex product design problem involves several key steps. I start by thoroughly understanding the problem through requirements gathering and user needs analysis. After that, I assess existing solutions and competitors' products to gain insights and identify gaps. Breaking down the problem into manageable components and prioritizing features based on user and business needs helps simplify the process.
Prototyping & Visual Design:
Using Figma, I developed detailed wireframes and high-fidelity interactive prototypes that align with Jira’s design constraints. The prototype demonstrates a streamlined task flow for setting up approval rules and managing work items. It emphasizes clean aesthetics, intuitive navigation, and a balanced use of visual elements to enhance user experience.
I choose the solution that best aligns with user needs and project goals. I then develop detailed visual designs with clean aesthetics, considering any design constraints, such as the interface of the Jira platform. I create wireframes that illustrate the user's journey through the product, defining user flows and interactions within the screens while ensuring consistency in design elements and navigation. I develop high-fidelity screens that reflect the final design, using color, typography, and imagery to enhance the user experience. I make the prototype clickable to demonstrate interactions.
Evaluation & Iteration:
To validate the design, I planned usability tests focusing on ease of use, task completion rates, and overall satisfaction. Key performance indicators include reduced setup time for approval rules and improved clarity in the user interface. Iterative feedback loops and A/B testing will help refine the design until it consistently meets project objectives and user needs.
This project exemplifies my holistic approach to UX design—combining rigorous research, creative concept development, and iterative testing to deliver solutions that simplify complex workflows while remaining visually elegant and user-friendly.
